Weiv Web Hosting Australia
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Support Policy
Introduction

The Weiv Web Hosting team is dedicated to ensuring you receive reliable and helpful service.   In order to provide you with the best possible service, we ask that you read our support policy below and use the appropriate procedures to contact us.

General Support

Weiv Web Hosting provides online tutorials and FAQs to assist you in the first instance.   Please refer to the tutorial movies and FAQs before submitting a support enquiry.

Support Ticket/Email Support

Support tickets can be submitted at any time.Our support team is online from 9am - 6pm, Monday - Fridays (excluding public holidays).   Urgent support tickets will be attended to outside of these hours.

Click here to submit a support ticket. Please do not email individual team members as it may cause a delay in response.

Telephone Support

Telephone support is available from 9.00am - 5.00pm, Monday - Friday (excluding public holidays).

Please call (03) 9510 1509 for telephone support.

Free Technical Support

Weiv Web Hosting provides free support directly relating to our servers and server support software.

Before requesting support we ask that you search our Online Tutorials and our FAQs page.

Fee Based Support

The Weiv Web Hosting team is happy to assist you with any additional requests such as web design and development, however, there will be fees incurred for these additional services.   Please contact us at info@weivwebhosting.com.au for further information.

Emergency Support

Our servers are constantly monitored to ensure that they are running properly and that connections to the Internet are maintained.   Should a server go down or lose connectivity we will be alerted immediately.

 

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