The Weiv Web Hosting team is dedicated to ensuring you receive reliable and helpful service. In order to provide you with the best possible service, we ask that you read our support policy below and use the appropriate procedures to contact us.
Support Ticket/Email Support
Support tickets can be submitted at any time.Our support team is online from 9am - 6pm, Monday - Fridays (excluding public holidays). Urgent support tickets will be attended to outside of these hours.
Click here to submit a support ticket. Please do not email individual team members as it may cause a delay in response.
Telephone support is available from 9.00am - 5.00pm, Monday - Friday (excluding public holidays).
Please call (03) 9510 1509 for telephone support.
Free Technical SupportWeiv Web Hosting provides free support directly relating to our servers and server support software.
Fee Based Support
The Weiv Web Hosting team is happy to assist you with any additional requests such as web design and development, however, there will be fees incurred for these additional services. Please contact us at email@example.com for further information.
Our servers are constantly monitored to ensure that they are running properly and that connections to the Internet are maintained. Should a server go down or lose connectivity we will be alerted immediately.